Our SMS terms and conditions.

Important information for your use of our SMS services.

Terms and Conditions Last Updated: February 25, 2025

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Collins Insurance Agency, you may receive messages related to the following:

• Appointment reminders (example below)
  “Hello, this is a friendly reminder of your upcoming appointment on Monday at 3 pm. You can reply STOP to opt out of SMS messaging from Collins Insurance Agency at any time.”
• Follow-up messages (example below)
  “Hello, we are confirming you received your automobile identification cards. You can reply STOP to opt out of SMS messaging from Collins Insurance Agency at any time.”
• Billing inquiries (example below)
  “Hello, this is a friendly reminder that your premium is past due. You can reply STOP to opt out of SMS messaging from Collins Insurance Agency at any time.”

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from Collins Insurance Agency in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling (865) 745-1687 or sending email to .

Additional Options

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” to (865) 745-1687 or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

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